Online Banking FAQs
What accounts can I access in online banking?
You can use online banking to access and manage your: checking, money market, savings, certificates of deposit, IRA certificate of deposit, IRA savings, mortgages, Health Savings Accounts (HSAs), lines of credit, and installment loan accounts for personal and/or small business. If you have a BMO Harris Credit Card, you can use the convenient link within your online banking account to go directly to the credit card online access site.
What information do I need to sign up and start using online banking?
- A BMO Harris Bank personal or small business checking, money market, savings, mortgage or loan account number, or ATM/Debit Card information, and
- The last six digits of your Social Security Number or Tax Identification Number.
Are there any fees for using online banking?
Online banking is a free service. However, some services – such as stop payments and statement copy requests – do have minimal fees. Please refer to the Deposit Account Disclosure for your account for more details, and note that there could be a fee for add-on online features. Contact your banker for additional details. You will be automatically notified if there is a fee associated with using an add-on feature in online banking.
Why am I being asked to provide an email address?
You are required to provide an email address so that we can send you important account notifications, such as security updates and alerts.
Why do I have to set up and answer challenge questions?
Challenge questions are intended for your security. We want to make sure that it's really you trying to access your accounts. That's why we may ask you a challenge question to verify your identity, for example, if we don't recognize the computer or mobile device you are using.
I forgot my User ID. How do I retrieve my User ID if I forgot it?
You can easily retrieve your online banking User ID online or by phone. To retrieve it online at bmoharris.com, go to the "Secure log in" section located in the upper right corner, and click "Forgot your User ID?" If you need further assistance, click "Let us call you" or call us at 1-888-340-2265 to retrieve it by phone.
How do I reset my Password?
You can easily reset your online banking Password directly from bmoharris.com by clicking the "Forgot your password?" link located in the upper right corner. If you need further assistance, call us at 1-888-340-2265.
How do I change my Password, User ID and/or email address?
To change your Password, User ID and/or email address, log in to online banking, click the "Preferences" link located in the header and then select the item you wish to change.
What do I do if I don't see all of my accounts?
If you do not see all your BMO Harris accounts in online banking, please call 1-888-340-2265 for assistance. Some accounts may not be available through online banking. If you want to view all of your accounts, including non-BMO Harris accounts on one page, you can enroll in BMO Harris Total Look® for a complete picture of your finances. It's a free money management tool from BMO Harris.
How do I know that my account information is safe?
Your online security is one of our top priorities. That's why we do our best to ensure the security of your information while you are at our website. However, there are a number of things you can do to add to your level of protection, such as keeping your Passwords and PINs safe and not disclosing them to anyone, changing your password regularly, and never leaving your banking session "unattended." Click here to read more about our online security.
What should I do if I think I've been a victim of online fraud?
If you think you are or may have been a victim of online fraud through your online banking or BMO Harris account, contact us immediately at 1-888-340-2265. Report all incidents of unauthorized online account access to BMO Harris Online Services.
Who do I call if I have questions about online banking?
You can always reach us 24/7 at 1-888-340-2265 if you have any questions. If you would like us to call you, simply click the "Let us call you" link directly in online banking.
Where can I view my account history with a running balance?
To view your account history, log in to online banking and select the account you want to view. You will be directed to the Account Activity page featuring details for that account.
Why do I see multiple balances?
- Available Balance – the amount that is accessible immediately in your deposit account. Exceeding this balance will cause an overdraft.
- Current Balance – the total amount in your account, including holds that may not be available for withdrawal.
- Ledger Balance – the balance in your deposit account that consists of all deposits, plus interest credited to your account, minus all withdrawals and other debits to your account at the close of the Business Day. Ledger Balance may also be referred to as Last Business Day Balance.
- Last Business Day Balance – the balance in your deposit account that consists of all deposits, plus interest credited to your account, minus all withdrawals and other debits to your account at the close of the Business Day. Last Business Day Balance may also be referred to as Ledger Balance.
Can I pay my BMO Harris mortgage through online banking?
Yes! It's easy to pay your mortgage through online banking. All you have to do is a simple account transfer from your eligible BMO Harris checking, money market or savings account to your BMO Harris mortgage account within online banking. It may take up to one Business Day before the credit will be reflected on your loan balance. If you choose an amount that is different than your Amount Due, it may take additional time before the credit is reflected. You can also use BMO Harris Bill Pay® to pay your mortgage.
How do I set up alerts?
To set up alerts, just log in to online banking and click the "Manage Alerts" link under the Info Center box on the right hand side of the page. Then, use the "Create New Alert" drop down menu to set up the alert you want. You can also set up alerts in BMO Harris Bill Pay® and BMO Harris Total Look®.
Can I change the name of my account in online banking?
You can personalize your accounts in online banking by creating unique nicknames. An account will initially display the full product name, such as BMO Harris Select Checking® Account, but you can replace it with a nickname that is unique to you for an even easier and more personalized banking experience.
Can I access account statements through online banking?
Yes, as an online banking customer, you are automatically enrolled in both paper and online statements for eligible accounts. Accounts eligible for online statements include BMO Harris checking, savings, money market, HSAs, home equity line of credit and personal line of credit accounts. You can view online statements 24/7. If you want to reduce clutter, you can easily opt out of paper statements with just a few simple clicks.
Can I turn off my paper statements?
Yes, it's easy to reduce clutter by going paperless! You can view and print statements online and we will send you automatic notifications when your statements are ready. To opt out of paper statements, go to the "Accounts" tab and select "Online Statements." Click on "Statement Preferences" and select "Electronic Only." Review and Accept the BMO Harris Online Banking Electronic Communications Delivery Notice and Agreement then click "Update Preferences." We will send you an email notification when your statement is ready to view online.
How far back can I view my statements?
You can access and download up to seven years of account statements for eligible accounts, which include checking, savings, money market, HSAs, mortgage, home equity line of credit and personal line of credit accounts.
Can I use Quicken®, QuickBooks®, or Microsoft® Money software with online banking?
Yes. Log in to online banking and select the Accounts tab. You can download information to your Quicken®, QuickBooks®, Comma Separated Version (CSV) or Microsoft® Money software by clicking the Download link available in the upper right corner of the Account Activity page.
How do I re-order checks?
You can re-order checks either online or by phone. To order online, log in to online banking and click on the "Customer Service" tab, select "Reorder Checks" in the Banking Services section. Note that there is a fee for re-ordering checks. Please refer to the Deposit Account Disclosure for your deposit account for more details. If you need help, click the "Let us call you" link, or call us at 1-888-340-2265.
How do I print a copy of a check that has cleared my checking account?
To print a copy of a check for your records, log in to online banking and select the account the check is associated with. You can search either by date range or check number. If you are unable to locate the check in the default transaction range, you can expand the date range using the Search by option. Click on the check number you want in the description column, and a copy of the check will display in a popup window. Click the "Print" button in the window to print a copy. Some payees may process checks electronically, depending on the merchant or business. Images of these items will not be available.
How do I place a stop payment on a check?
You can place a stop payment on a check that you have written from an eligible checking or money market account, but that has not yet cleared your account. To do this, log in to online banking and click on the "Customer Service" tab, then select "Place Stop Payment Requests" in the Banking Services section. On the Stop Payment Request page, select the account you want to stop a payment from, check number, amount and payee information. Click on the "Preview Requests" button to review and submit the request. Note that there is a fee for placing a stop payment on a check. Please refer to the Deposit Account Disclosure for your deposit account, for more details. To stop a payment on an account other than an eligible checking or money market account, contact us at 1-888-340-2265 for assistance.
How do I change my address?
For personal accounts, log in to online banking, click the "Preferences" link located in the header and then select "Address Change Request." The address change will only apply to the account(s) you select to be changed. For business accounts, please contact your BMO Harris Business Banker for assistance.
What is BMO Harris Bill Pay®?
BMO Harris Bill Pay is a secure way to pay your bills online without the hassle of searching for checks, buying stamps or mailing payments. Setting up payments is quick and easy, and lets you decide who to pay, when to pay and which eligible BMO Harris checking or money market account to make the payment from. You can set up automatic recurring payments, edit or cancel scheduled payments, and receive and pay electronic bills (e-bills). With BMO Harris Bill Pay, you can enjoy greater convenience, save time, stay organized and simplify your bill payment routine.
How do I sign up and start using BMO Harris Bill Pay®?
Once you are enrolled in BMO Harris Online Banking®, you can start using BMO Harris Bill Pay by clicking on the "Payments" tab. Choose the account that will be your primary funding account from which the majority of your payments will be processed (you may also choose additional accounts to pay bills from). That's it! You are now ready to use BMO Harris Bill Pay.
Which accounts can I pay bills from?
You can make payments from any eligible BMO Harris checking or money market account enrolled in BMO Harris Bill Pay.
Who can I pay with BMO Harris Bill Pay, and how do I add a biller?
You can pay almost anyone in the United States – from your electric company to your dog sitter. Government or court-directed payments, and payments to Internet gambling organizations may not be made through BMO Harris Bill Pay. To add a biller, simply click on the "Add biller" link shown under the "Make your payments" and enter the requested information.
Can I make changes to biller information?
Yes, you can make changes to biller information from the Payments tab within online banking by selecting “Modify biller” from the drop down menu option to the right of the biller name. Depending on the biller; you can edit the nickname, account number, address information, phone number and assigned category.
How do I cancel an e-bill?
To cancel an e-bill, from the Payments tab within online banking, select the “Cancel e-bill” drop down menu option next to the e-bill you would like to cancel. You will be asked to confirm your selection by clicking “Yes”.
Why is there an “Action Needed” next to my e-bill?
The “Action Needed!” link next to your e-bill may occur if certain information for the biller changes, for example your log in information to the biller site changes or the biller’s address changes. If you see an “Action needed!” link next to a biller, simply click the link to see the error and make the necessary updates.
Why is my scheduled payment not showing in my Online Banking Account Activity anymore?
Scheduled payments are displayed for up to 15 days prior to the scheduled due date in your online banking account activity. If your scheduled payment is not processed for payment within 15 days (e.g., you schedule a bill 20 days prior to the due date), the pending payment will drop from the account activity display. Once your scheduled payment is processed it will appear in the posted transactions. You can go to Bill Pay to get full detail on a specific payment, modify or cancel a scheduled payment and access your bill payment history.
How long does it take for a biller to receive my payment?
If we pay the biller by electronic payment, it can take up to two Business Days from the scheduled payment date, and the money will stay in your checking or money market account until the due date. If the payment is made by check, it can take up to four Business Days from the scheduled payment date, and the money will stay in your account until the check is cashed by the biller.
How can I be sure my bills will be paid on time?
If you have properly scheduled the payment by the payment due date in BMO Harris Bill Pay, you have sufficient available funds to cover the payment on the scheduled payment date and your payment isn't delayed for reasons listed in the BMO Harris Online Banking® Services Agreement, your payments will arrive as scheduled or we will cover any late fees. Your payments are protected with our Bill Pay Service Guarantee1, which ensures that if we fail to process a properly scheduled online bill payment in accordance with your instructions, we will reimburse any late charges assessed by the biller.
Can I set up recurring payments?
Yes, it's easy to set up recurring payments so you don't have to worry about remembering to make a payment. If the scheduled due date for a recurring payment falls on a weekend or a holiday, your payment will be processed on the previous Business Day.
How do I set up and manage alerts?
Go to the "Payments" tab, then the "Helpful resources" box on the bottom right of the page and click the "Alert Preferences" icon. Click the category you want to view and select the check box for the alert you wish to receive. Note that there are some alerts that are generated automatically to notify you of specific activity in your bill pay account. For security purposes, you are unable to turn them off or unselect them. You can also set up alerts for online banking and Total Look.
What happens if I close a BMO Harris account that is used for bill pay?
Closing the primary account associated with bill pay – even if there are other deposit accounts linked to bill pay ― will result in a loss of bill pay access, including the loss of all biller information, bill pay activity and pending transactions for all accounts. Once the account becomes inactive, BMO Harris cannot track or monitor transactions, and the Bill Pay Service Guarantee1 no longer apply. If you close a secondary bill pay account, only the payments associated with the secondary bill pay account will be canceled, all other bill payments from other accounts will remain.
Before closing the primary account associated with bill pay, please update your "primary funding account" selection and then call us at 1-888-340-2265 to verify the status of pending bill pay transactions.
Is there a way to remind me when a payment is due?
Yes, payment reminders are easy to set up, and a great way to keep your bills organized and your payments made on time. You can set up a reminder when you create or modify a payment, and then we'll automatically tell you when to pay your bills so you don't have to worry about missing a payment and incurring late fees. Once the payment reminder is set up, you can go to the "Payments" tab and look for the reminder icon next to the biller. You can also set up different alerts specific to your bill pay account, which will be emailed directly to your personal email as friendly reminders.
What are electronic bills (e-bills)?
E-bills are free, secure2 electronic versions of the paper bills you receive in the mail. With e-bills, you can view the same details that you would see on your paper bills and set up email alerts to notify you when they arrive. They're a great way to eliminate the clutter of paper bills, and make quick and secure payments ― you can even set up e-bills to be paid automatically.
How do I start receiving e-bills?
Go to "Make your payments," and if that biller offers e-bills, an icon will automatically appear. Just click on the e-bill "Sign up!" link and provide the information requested to start receiving e-bills.
Is there a way I can view my payment history?
The "Reports/History" feature allows you to do a variety of tasks quickly, such as analyzing spending habits and searching up to 24 months of payment history within BMO Harris Bill Pay. Use either the default reports, or customize and save your reports to meet your reporting needs. Go to the "Payments" tab, then the "Helpful resources" box on the bottom right of the page, and click the "Report/History" icon to view and manage your financial reports.
What if I need to pay my bills faster?
If the biller has an option for expedited payments, a "Pay it faster" link will appear next to the biller once it is selected or as an option under the biller name. Click the link to set up the expedited payment, and accept the terms and conditions to proceed with the expedited payment. Note that a fee will be charged for expedited payments. Please refer to the Deposit Account Disclosure for your deposit account for more details.
What is BMO Harris Total Look®?
BMO Harris Total Look is our free money management tool that lets you easily combine and manage all of your financial information, including BMO Harris and non-BMO Harris accounts, credit cards, investments, loans and mortgages ― all in one place. You can customize your account views to categorize your spending, create budgets and sign up for email alerts. It's a great way to take control of your financial life.
How do I sign up and start using Total Look®?
To access BMO Harris Total Look, log in to online banking and click the "Total Look" tab. Click "Enroll Now," and review and accept the terms in the BMO Harris Online Banking Services Agreement. That's it! You are now ready to start using BMO Harris Total Look.
How do I add non-BMO Harris accounts in BMO Harris Total Look®?
To add accounts in Total Look, log in to online banking and click the "Total Look" tab. Click "Link an Account" and search for the account you want to add or select from a list of popular accounts. Enter the account information and click "Link Account."
Why don't I see my BMO Harris Credit Card and investment accounts?
At this time, these accounts are not automatically added in Total Look. But those accounts can be manually added by logging in to online banking and clicking the "Total Look" tab. In Total Look, click "Link an Account," search for the BMO Harris Credit Card or investment account you want to add, enter the account information and click "Link Account."
How do I set up alerts?
To set up alerts in Total Look, under "Manage," select "Alerts," and a list of alerts based on the accounts that you have added in Total Look will be displayed. Alerts that you set up will be sent to the email address associated with your online banking account.
1. Certain conditions and limitations apply. Our BMO Harris Online Guarantees apply to personal accounts only and do not apply to commercial or business accounts. Please see the BMO Harris Online Banking Services Agreement for full details. In addition to the BMO Harris Online Guarantees, Consumer Financial Bureau Regulation E provides certain protections for consumers when unauthorized electronic funds transfers occur on an account used primarily for personal, family, or household purposes. The BMO Harris Online Guarantees are intended to expand upon the rights and protections provided for personal accounts under Regulation E. For more details regarding Regulation E and unauthorized electronic funds transfers for personal accounts, see Section 5 of the Deposit Account Agreement for Personal and Business Accounts.
2. Please visit bmoharris.com/security for additional details
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