Head, U.S. Retail Banking,
U.S. Personal and Commercial Banking, BMO Harris Bank
Alex is responsible for leading the performance and strategic delivery of a broad range of personal banking products and services to individuals and small businesses. Alex and her team are committed to offering a customer experience that is centered on helping people make the right financial decisions, while also supporting initiatives that enhance local communities. Her team is comprised of nearly 5,000 bankers in more than 600 branches in eight states.
Prior to her current role, Alex was the Senior Vice President, BMO Harris Private Banking – Canada and Asia. She was responsible for driving market growth, enhancing client experience and employee satisfaction, as well as the full integration of the former CIBC Private Bank to BMO Harris Private Banking. From 2007 to 2012, Alex was the Senior Vice President for the Personal and Commercial business in the Greater Toronto Division and the Customer Contact Centers located throughout Canada.
Alex is a strong advocate for enhancing local communities and supporting organizations that are bringing meaningful change. In Chicago, she serves on the Board of the Urban League. In the Canadian province of Ontario, she sits on the Board of Providence Healthcare Foundation.
She has continued to build her formal education with business and leadership studies at Harvard Business School, University of Toronto, University of Michigan and Duke University.