Branch & ATM Services
We are committed to ensuring that all our customers have access to our products and services. Our branches provide level or ramped entries to accommodate customers with disabilities. Many of our branches also offer wheelchair-height seating arrangements at service counters. BMO Harris Bank has been applying the Americans with Disabilities Act (ADA) standards in its construction of branches since the ADA standards went into effect.
As required by the ADA, a comprehensive plan has been developed to address other accessibility issues such as the use of service animals and providing interpreter services.
We recognize that service animals provide various types of assistance that will allow you to conduct your business with us. Customers with disabilities who use service animals are welcome at BMO Harris Bank.
Access is permitted in all areas open to the public. Service animals do not require certification but should be well-trained and under control of the handler at all times.
Our ATMs are accessible to our customers and employees with disabilities.
BMO Harris Bank has made the following accommodations at its ATMs.
Height and Reach
Walk-up ATM height and front accessibility is available for wheelchair users.
Our ATMs are audio enabled in English and Spanish, giving our customers the ability to hear private voice instructions when conducting an ATM transaction using customer supplied headphones.
Input Controls/Function & Numeric Keys
Keys used to operate our ATMs are tactilely discernible with key surfaces raised above the surrounding surface and visually contrasting against the background surface.
Numeric keys are arranged in a 12-key ascending telephone keypad layout with the number five key tactilely distinct from the other keys.
BMO Harris Bank ATMs have Braille instructions to enable audio assistance